CrowdStrike’s $10 Uber Eats card offer to teammates and partners was flagged for fraud.
According to a report from TechCrunch, a significant portion of the world was affected by a CrowdStrike outage last week, resulting in numerous blue death screens. The cybersecurity company attempted to make amends by offering Uber Eats gift cards, but faced difficulties in the rollout process.
CrowdStrike apparently tried to send “teammates and partners” a $10 Uber Eats gift card on Tuesday. According to a TechCrunch source who received the message, the gift card was an attempt to apologize for the global shutdown, which is locking down the computer systems of banks, hospitals, airlines and others, and “the extra work the July 19 incident has caused.”
When some tried to use the gift card on Uber Eats, all they saw was a screen telling them the offer had been canceled by the issuing party. CrowdStrike told us that Uber reported it as a fraud due to high usage rates.
CrowdStrike blamed a global system outage on a bug in an update that contained “problematic data.” The bug forced Windows-based machines into a boot loop, causing major delays at airports, delaying scheduled surgeries and other operations at hospitals, and disrupting banks and even the London Stock Exchange.
Correction: July 24, 2024, 4:45 PM ET: This story originally claimed that Crowdstrike was trying to apologize for its recent outage by sending customers an Uber Eats gift card. The company gave us the following statement: “CrowdStrike did not send gift cards to clients or customers. We sent them to our teammates and partners who have helped customers in this situation. Uber reported it as fraud due to high usage rates.”
